Frequently Asked Questions

Yes, in Berlin, Eberswalde, Düsseldorf and Frankfurt am Main. Hertling can provide not only the storage of files but also a file collection and delivery service and the destruction of files. Get your personalised offer here.

Part load means the despatch of a smaller amount of removal goods. The advantage of a part load is that the transport costs are clearly less than a dedicated shipment. Transport of goods as a part load requires flexibility with time-planning. We can provide part loads within Germany and Europe.

One of our removals advisers will visit you in your apartment, your house or your office in order to determine the nature and volume of your goods and to discuss the scope of the services you require. How loading and unloading of your goods will occur also needs to be established. Any questions you have about the removal can be clarified during the discussion with our adviser. Your personalised removals quotation will be prepared on the basis of the information collected during the inspection. Arrange the inspection of your goods here.

Normally in Germany an inspection of goods to be removed does not cost anything. Should a removals company require you to pay for an inspection, it would be better for you to find another removalist.

Yes, you can store furniture, removal goods, goods you have inherited, files and much more - in clean and dry conditions. Short and long-term storage is possible.

The law states that every removals company is responsible for proven damage caused to removal goods by employees of the company (§§ 451 ff HGB). The liability, however, is not limitless. There are exclusions and limitations including time limits to lodge a claim.

For detailed information please see our liability information.

The liability of the removals company should not be confused with transport insurance that the client can arrange in addition.

Yes, Hertling can offer various options for you to rent storage space. Your goods can be stored in our storage facilities in steel or wooden containers, in rolling storage containers or on pallets. At some locations we can provide self-storage containers.

Ask here about your individual storage needs.

Please note storage options may vary from branch to branch.

Yes, in principle we can transport your car within Europe or to and from overseas in conjunction with the removal you have commissioned us to undertake. There are, though, some specific matters to be considered. It would be best for you to speak to us directly so we can advise you in regard to your particular needs.

The greatest difference is access to the storage facility and access to your stored goods. A self-storage provider generally enables you to have 24/7 access to the storage area. The storage offered by Hertling is available only during normal business hours and only after you have specifically requested access to your goods. Another significant difference is the cost. If you store your goods with a self-storage provider that provides constant access it will cost you a whole lot more. Do a comparison and decide whether you really need around the clock access your goods.

Ask us for a storage quotation to help you to decide.

It is possible to claim a deduction from German taxation for your removals costs. Basic information can be viewed on the website of the Bundesverband Möbelspedition und Logistik (AMÖ) e.V (The Federal Association of Furniture Transporters and Logistics). or ask your tax adviser.

Every business that has been appropriately registered to trade as a removalist may provide removals services. However, only removals companies that have vehicles and trailers with an approved gross weight greater than 3.5 tonnes may undertake removals if they have an appropriate goods vehicle permit. You can easily and simply check for yourself whether a removals company has the approval to transport goods under Verkehrsunternehmensdatei / Unternehmenssuche on the BAG website.

Removals companies crossing borders between all EU / EEA countries with their commercial goods vehicles require a Community permit. You can easily and simply check whether a removals company possesses the necessary permit to commercially transport goods between all EU / EEA countries under Verkehrsunternehmensdatei / Unternehmenssuche on the BAG website.

Generally, though depending on the nature of the services needed, a removal within the same city can be undertaken in one or two days. If the destination is in another town or city in Germany or in Europe, when the transport truck departs and the time it takes for it to be driven there has to be taken into consideration. Several days can occur between loading and unloading.

If your goods are being transported as a part load, it can take longer between loading and unloading.

For an overseas removal, because it takes longer to ship goods overseas and the sometimes limited container shipping services, you may need to reckon with a number of weeks between the time your goods are loaded and delivered.

Yes, we sell packing materials to our clients. The most frequently purchased materials are removal cartons, book cartons, bubble-wrap and wrapping paper. You can purchase removals material at our branches during normal business hours or order packing materials from our website.

The question of costs for a removal cannot in reality be answered in general terms. It would be the same as trying to answer what a car or a house would cost. There are a large number of factors that must be taken into account with a removal. These include the nature and volume of your removal goods, the distance between the loading and delivery points and the conditions at those sites, whether it is an overseas removal or a removal within Europe, Germany, a region or your town and what specific services you require of the removals company such as packing and unpacking your goods, installation of light fittings, carpentry work, dismantling and assembly work including of a kitchen, etc. When you want the removal to take place is also a factor.

Contact us. Following an inpection of your goods to be removed and after discussing your requirements, our adviser will be able to give you an estimate of the cost and provide you with a firm quotation.

There are several indicators that enable you to determine whether a removals company is reputable. It is not necessarily a flashy website! The following characteristics are relevant:

• The amount of time the removals company has been in existence;
• The company possesses its own well-trained specialised personnel;
• Membership in the association of German removals companies AMÖ or membership with FIDI of which leading removals companies world-wide are members;
• Demonstrated current liability insurance coverage;
• Demonstrated possession of a goods traffic permit (or an EU/EEA Community permit); and
• Current certification in accordance with DIN EN ISO 9001 and especially in accordance with DIN EN 12522 (European service standards for the relocation of private individuals.

Because of the complex factors that constitute a removal, it may well not be advisable to commission a company that wins your patronage only on the basis of a favourable price.

If you would like to estimate the volume of your removals goods yourself, we recommend that you download the removals goods list from our website. Of course you can get in touch with one of our removals advisers to make an appointment to view your goods and to quantify the volume of goods that are to be included in your removal.

Please contact our removals adviser.